Dear Reader,

Did you know, that customer bad debt can be as high as 2% of your total revenue? And that bad debt can be a symptom of hidden fraud? We've prepared some information on the top debt collection challenges which might come in handy.
Also, in this month's editorial pick, you'll see that, even though fast paced technology brings just as many opportunities as it does threats, it also pushes our customer relationships further. This way, opportunities aren't missed and fraud threats are avoided. Do this well and you'll see your customers start doing the sales force for you, like azerconnect in the video below. Thank you!

Bernardo Galvão Lucas, Strategy & CMO