ZAIN Kuwait has been growing sustainably since 2014.
However, the company has been facing some difficulties
in responding and coping with the changes caused by this
rapid growth.
The turnaround time for new revenue streams, such as LTE transactional information, was taking between three and five months and the company was not monitoring transactions until two or more days after they actually occurred. In addition, limited coverage and automation meant a lack of prepaid charging or value added Services (VAS) coverage.
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ZAIN was founded in 1983 in Kuwait as the first mobile telecommunications company in the Middle East and Africa. It is part of the ZAIN Group, an industry leader in mobile services with 47 million active customers. The company provides a comprehensive range of mobile voice and data services and operates in eight Middle East and North African countries.