A WeDo Technologies Case Study
ZAIN Kuwait is part of the ZAIN Group, operating in eight Middle East and North Africa countries. The company is an industry leader in mobile services generating USD $4.3 billion in consolidated revenues.
The company has experienced 6% growth, resulting in a customer base expansion that caused some difficulties in coping to change. The turnaround time for new revenue streams was taking months and the company was not monitoring transactions in the same day they occurred. This led to losses, errors, and a less than ideal customer experience, in addition to other challenges caused by the rapid growth.
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